Refund and Return Policy for Sorasopic

Effective Date: January 6, 2025

At Sorasopic, we strive to provide our customers with premium-quality gourmet foods. If you are not completely satisfied with your purchase, we offer a clear and fair refund and return policy to ensure a positive shopping experience.

1. Return and Refund Eligibility

We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns under the following conditions:

  • Returns must be initiated within 7 days of receiving the product.
  • The product must be in its original, unopened, and unused condition.
  • Perishable or consumable items (such as food) are non-returnable unless they arrive damaged or defective.
  • A proof of purchase (such as an order confirmation or receipt) is required for all returns and refunds.

If the product you received is damaged, defective, or not as described, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving the item for assistance.

2. Return Process

To return an item, please follow these steps:

  1. Contact us at info@sorasopic.com within 7 days of receiving your product.
  2. Provide your order number, item name, and a brief description of the issue.
  3. Our customer service team will respond with instructions on how to return the product. If the product is eligible for return, we will issue a return shipping label (if applicable).
  4. Ship the product back to us using the provided return instructions.

Returned items must be shipped in the original packaging to ensure safe return transit. If you are returning perishable items, please use expedited shipping to prevent spoilage.

3. Refunds

Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund to the original payment method used for the purchase.

  • Refunds will be issued within 7-10 business days after the return is processed.
  • If you used a gift card or store credit to make your purchase, refunds will be issued as store credit.
  • Shipping fees are non-refundable, and the return shipping cost may be deducted from your refund unless the product was damaged or defective.

4. Exchanges

If you wish to exchange an item for a different size or product, we recommend returning the original product for a refund and placing a new order for the replacement item.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at info@sorasopic.com. We will resolve the issue by offering a replacement or refund at no additional cost to you. Please include photos of the damaged product and packaging when contacting customer service.

6. Non-Returnable Items

The following items are non-returnable:

  • Perishable products such as food, unless defective or damaged.
  • Gift cards or store credit used for purchases.
  • Products marked as final sale or items purchased during promotions with specific return restrictions.

7. International Returns

If you are returning a product from outside the United States, please note that you are responsible for return shipping costs, and any customs duties or taxes associated with the return. Sorasopic does not reimburse international return shipping costs unless the product is damaged or defective.

8. Customer Support

If you have any questions regarding our return or refund policy or need assistance with a return or exchange, please do not hesitate to contact us:

By making a purchase from Sorasopic, you acknowledge and agree to our Refund and Return Policy. We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.