🔄 Refund & Returns Policy – Sorasopic

Effective Date: 16/08/2025

At Sorasopic, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused, unopened, and in its original packaging.

  • The return request is made within 14 days of receiving the product.

  • The product is non-perishable (perishable food items cannot be returned unless damaged or defective).

2. Non-Returnable Items

We cannot accept returns for:

  • Perishable goods (e.g., fresh food, opened items)

  • Gift cards or promotional items

  • Items not in their original condition or returned beyond the 14-day window

3. How to Initiate a Return

To start a return, please email info@sorasopic.com with:

  • Your full name and order number

  • The product(s) you wish to return

  • The reason for the return

  • Any supporting photos (if the item is damaged or incorrect)

We will review your request and provide instructions for returning your item(s).

4. Refund Process

Once we receive and inspect the returned item:

  • You’ll receive a confirmation email.

  • If approved, your refund will be issued to your original payment method within 5–7 business days.

  • Please note that original shipping charges (if applicable) are non-refundable.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered:

  • Contact us within 48 hours of delivery.

  • Provide photos and a description of the issue.

  • We will offer a replacement, exchange, or full refund, depending on the situation.

6. Return Shipping Costs

  • If the return is due to our error (e.g., incorrect or damaged item), we will cover return shipping.

  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

📍 Contact Information – Sorasopic

Address: 76 Corbett Ave, Droitwich WR9 7BH, United Kingdom
Phone: 079 0544 9675
Email: info@sorasopic.com
Website: https://sorasopic.com

Thank you for choosing Sorasopic – where quality meets care.