Shipping Policy

At Sorasopic, we aim to provide a seamless and reliable shipping experience, ensuring that your premium food products reach you safely and promptly. This Shipping Policy outlines our procedures, delivery timelines, costs, and other relevant details.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. Please review this information carefully and contact us immediately if there are any errors.
  • Processing Time: Orders are typically processed within 1–2 business days (Monday to Friday, excluding holidays). During peak periods, such as holidays or sales events, processing may take an additional 1–3 business days.
  • Cutoff Time: Orders placed before 12:00 PM EST will generally begin processing the same day. Orders placed after this time will be processed on the next business day.

2. Shipping Options and Delivery Times

We offer multiple shipping options to suit your needs:

  • Standard Shipping: Delivery within 3–7 business days after shipping.
  • Expedited Shipping: Faster delivery within 2–3 business days.
  • Overnight Shipping: For urgent needs, delivery is guaranteed within 1 business day (if ordered before the cutoff time).

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, carrier delays, or holidays.

3. Shipping Costs

Shipping costs are calculated based on:

  • The weight and dimensions of your package.
  • The delivery destination.
  • The chosen shipping method.

From time to time, we may offer free shipping promotions for qualifying orders. Details of such promotions will be displayed on our website or during the checkout process.

4. International Shipping

We currently ship to select international locations. For international orders:

  • Delivery timelines may vary based on customs processing in the destination country.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package’s progress. Tracking updates typically become available within 24 hours of shipment.

6. Issues with Delivery

  • Delayed or Lost Packages: If your package is delayed or lost, please contact our customer service team at info@sorasopic.com. We will work with the carrier to resolve the issue promptly.
  • Damaged Orders: If your order arrives damaged, notify us within 48 hours of delivery. Please provide photos of the damaged items and packaging, and we will arrange a replacement or refund as appropriate.

7. Address Changes

If you need to update your shipping address after placing an order, please contact us immediately. Address changes can only be accommodated before the order is shipped.